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Returns & Exchanges
We want you to love your custom-designed gear, which is why we offer a 100-day trial period on all ROAM luggage. If you are not completely satisfied, you can return or exchange your items in their original condition within this window.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
3
Pack Your Luggage
Place the item in its original protective dust bag and shipping box to ensure it arrives back to us safely.
4
Drop Off and Refund
Ship the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing